Implementation & Support

Implementation built around how your firm actually operates.

Onboarding, training, and ongoing support scoped to a private credit operation — not a generic software rollout.

The Problem

Generic onboarding doesn't know your fund structure.

Standard SaaS onboarding assumes a simple, generic workflow. Private credit operations have fund structures, loan products, and compliance requirements that a self-serve setup guide was never written to cover.

How It Works

Implementation scoped to your operation, not a template.

01

Your operation — funds, loan products, compliance needs — gets mapped.

02

Modules are configured around your actual structure.

03

Your team is trained on the workflows they'll use day to day.

Core Workflows

What changes with implementation built for this industry.

ProblemGeneric onboarding doesn't account for fund structure or loan products.
CapabilityImplementation scoped to your operation
OutcomeA platform configured around how you actually work.
ProblemNew team members figure out the platform on their own.
CapabilityTraining & in-person sessions
OutcomeFaster adoption across your team.
ProblemSupport requests sit in a generic ticket queue.
CapabilityDedicated success manager & priority escalation
OutcomeA direct line when something actually matters.
Pricing

Support that scales with how you use the platform.

From self-service teams to mission-critical, multi-fund deployments.

Starter
Included
Best For
Self-Service Teams · Single-Fund Managers · Firms Requiring Occasional Support
  • Email Support
  • Up to 10 Support Requests Per Quarter
  • Knowledge Base Access
  • Product Documentation
  • Bug Resolution Within 10 Business Days
Growth
20% of monthly fees
Best For
Growing Organizations · Multi-Fund Operators · Firms with Dedicated Operations Staff
  • Everything in Starter
  • Priority Funds
  • Quarterly Business Reviews
  • Workflow Optimization Recommendations
  • In-Person Platform Training Sessions
  • Dedicated Success Manager
Enterprise
Custom
Best For
Large Private Credit Firms · Complex Operational Workflows · Mission-Critical Deployments
  • Everything in Growth
  • Private Slack Channel
  • Quarterly Strategic Planning Sessions
  • Priority Escalation Management
  • Advanced Training & Onboarding
  • Dedicated Success Manager

Growth-tier support is billed as a percentage of your total monthly platform fees across all subscribed modules.

Better Together

Success scales with how much of the platform you run.

A success manager who understands your actual fund and loan structure — not just one module.

Success + Fund Administration

A success manager who understands your actual fund structure.

Success + Loan Origination

Training scoped to your specific underwriting workflow.

Success + every module

The more of the platform you run, the more a dedicated success manager actually does.

Subscribe to 3+ modules and unlock volume discounts — up to 25% off at 8 modules.
See Bundle Pricing →
The Outcome

What firms get from implementation built for them.

01

Faster time to value after go-live.

02

Fewer support tickets because the setup matches how you work.

03

Adoption that actually sticks across your team.

Get an implementation built around your operation.

Talk to a specialist about what onboarding would look like for your firm.